Keith Moore <moore(_at_)cs(_dot_)utk(_dot_)edu> writes:
If the customers are getting what they want, that seems to me that it
can hardly be characterized as a "mess". And you have yet to establish
that they're not getting what they want.
certainly the users I deal with are not getting what they want.
others seem to be reporting similar experiences.
Then why don't they switch providers. Revealed preference suggests
that they *are* getting what they want, no matter how much
[Eric Rescorla ekr(_at_)rtfm(_dot_)com]