At 17:44 30/03/2006, John C Klensin wrote:
If I'm an ISP trying to sell a low-end service to low-end customers
at a low (but still profitable) price, I need to cut customer
support costs to the absolute minimum.
Interesting to see the impact of a longer datacom societal culture.
This may give an indication on the future US trend?
In France you pay the phone support by the minute. A telephone charge
system inherited from Minitel, and "Audiotel". There are different
rates which must be advertised. The on-line wait of the support was
charged. Since Jan 1st, you pay the time you get actual support on line.
Rate for free telephone nationwide + ADSL is 24.5 euro or less. There
start being free telephone international. Rates use to be 29.95 euro
when including either TV or free support. Dedicated IPv4 are
possible. Specialised pro ISP offer IPv6/IPv4 ADSL for around twice
that price plus free email support and real hosting and emails. You
can chose not to pay a Telco anymore, just the ISP. After six months
with a Telco which installs the line. This is transition while ISP
have not organised the line installation or WI-Max access.
The interest is certainly to provide bundled IPv6 numbers for free.
This was the underlying intent in a questionnaire of the Regulation
Authority last year. Increasingly we use coreboxes (smart home
routers, NAT+ by ISPs). The trend is probably towards an interbox
network as they become more and more intelligent and powerful.
Most of the mobile subscription offer one to three free numbers. So
you can plug your home number on the net, make you home number free
from you mobile and phone to fixed phones for free. I suppose we will
soon see a box permitting to establish conference calls whcih will
permit to call mobiles for far less than an SMS.
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