Since we never got a complaint or even a comment about this issue from our
ISP customers in regards to how our WINS (Wildcat! Interactive Net Server)
List Server product forces the Reply-To: for the list distribution, I
asked in our support mailing list for some feedback. I posted the survey
questions less than 1 hour go and received a few feedbacks already I would
like to share.
The basic questions were:
1) What MUAs do they and their users use?
2) What should be the natural reply default behavior for a list?
3) Making the List Server "Reply-To:" distribution feature optional?
----- Original Message -----
From: "Xavier de la Piedra" <xavier(_at_)ciscinc(_dot_)com>
To: <WINServer(_at_)winserver(_dot_)com>
Sent: Friday, October 22, 2004 2:22 AM
Subject: RE: Survey: Mail User Agents (MUA) Email Software
I use Outlook 2003. It's added email filtering really helps. Most of my
users use some version of Outlook. I would say a small percentage (1-5%)
use Netscape as their mail client.
Personally on the list server I like the Reply going staight to the list.
Less tech support since most of my users understand that method to send
info
back to the list. Just like I did now in fact.
Xavier
----- Original Message -----
From: "Mike Davis" <mike(_dot_)davis(_at_)dcsol(_dot_)com>
To: <WINServer(_at_)winserver(_dot_)com>
Sent: Friday, October 22, 2004 2:29 AM
Subject: Re: Survey: Mail User Agents (MUA) Email Software
I'm glad you're looking at this... the MUAs I'm aware of being used on the
two WINS systems I administer are Outlook, Outlook Express, and Eudora,
they
all function pretty much the same.
I would really like to see the reply-to option that you discussed. In
most
cases with a standard list I would keep things configured just like they
are... but I also use listserver for mail distribution lists. This
differs
in the fact that anybody can post to the list, and the message then gets
distributed to those addresses configured. I set this up in two steps...
first configure a standard WINS list but with no posting allowed, for
example operations-dist, stored in a conference called operations-dist.
Then I go into the mail server setup and configure a mail list to put all
mail addressed to operations into the operations-dist conference. This
way
I can have copies of all e-mail sent to operations sent to everybody who
needs to see it without everybody sending the mail needing to join a list.
The only problem is that if these recipients then hit reply, the address
is
the list address... which is a non-posting list, and not who they wanted
to
send it to anyway. Being able to turn off this "reply-to the list"
function
would make this a perfect way to setup distribution lists.
Mike
Mike's reply to Xavier:
----- Original Message -----
From: "Mike Davis" <mike(_dot_)davis(_at_)dcsol(_dot_)com>
To: <WINServer(_at_)winserver(_dot_)com>
Sent: Friday, October 22, 2004 2:31 AM
Subject: Re: Survey: Mail User Agents (MUA) Email Software
Personally on the list server I like the Reply going staight to the
list.
Less tech support since most of my users understand that method to send
info
back to the list. Just like I did now in fact.
I agree, this would be the most common, and default configuration, but as
I
described before, I could and would certainly use the ability to turn this
off.
Mike