There are several situations where mails go to mailboxes with more
than one user behind them, even thoug these are not simply distributing
mailing lists. The typical situations I know are:
- A boss and her depute/secretary both looking at the bosses email
and answering it (sometimes the boss on her behalf, sometimes the
secretary without saying so, sometimes the secretary saying so).
- An address for a help desk or something similar, where the volume
is very big and/or constant replies are important so that more than
one person is actually behind this address.
Requirements for these situations would typically be:
- Users want to trace that all incoming mails have been answered or
have explicitly been flagged as not needing an answer.
- Several human users want to use the same mailbox, with all or more
than one of them looking at all mail.
- Several human users want to use the same mailbox, with at least
one of them looking at each mail.
- Individual users of a combined mailbox want to be able to reply in
person (while still having the re-reply go to the mailbox) or on
behalf of the mailbox.
Regards, Martin.