A recent thesis by Olle Bälter about Electronic Mail, contains
a chapter with results of studies of user experience and
behaviour when using e-mail. Interesting is to note which
are the most common problems which e-mail users have,
and also that different people use the e-mail systems
in so different ways.
The thesis is available by anonymous FTP from URL:
ftp://ftp.nada.kth.se/IPLab/TechReports/IPLab-100.ps.Z
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Jacob Palme <jpalme(_at_)dsv(_dot_)su(_dot_)se> (Stockholm University and KTH)
for more info see URL: http://www.dsv.su.se/~jpalme