--On Friday, March 05, 2004 11:26 -0500 Stephen Kent
<kent(_at_)bbn(_dot_)com> wrote:
Thius is a note for all of the folks who flew on UA 893 on
Friday, 2/27, with the unexpected 24 hour delay via Seattle.
I just got off the phone with UA Customer Service (not Mileage
Plus). They offered a 5K mile "good will" compensation for our
inconvenience. These miles will not count toward Premiere
Qualification. You could also request some 500 mile domestic
upgrades as an alternative. They were firm in refusing to
offer qualifying miles, because they insist that such miles
can be offered only as a result of paid travel, and we already
received miles consistent with out paid travel.
Steve, and others,
Negotiating about this sort of thing with the airline many of us
love to hate may not be productive or worth the trouble, but,
suppose that, instead of flying you nearly halfway to Taiwan
from SFO and then bringing you back to Seattle and starting
over, you had, e.g., originated in Seattle (assuming they have
such a flight at this time of year), they had equipment problems
and then rebooked you onto a Seattle-LAX flight and then an
LAX-Taipei flight. Under that situation, they award
(occasionally after some yelling and screaming, but usually
without it) the SEA-LAX-Taipei mileage (you actually took those
flights) and not the shorter SEA-Taipei mileage. And those
miles count for elite qualification. This situation is
different, but the difference has to do with the subtle issues
of flight numbers and segments, not with paid miles flown.
Good luck.
john
Steve