I'm a procmail newbie but I have a problem which I believe procmail can
solve easily. My employer has a single customer service email address which
is receiving more emails than a single person can handle. So, they want to
distribute each incoming email to one of several recipients in round-robin
fashion (1st email goes to recipient #1, next to #2, next to #3, next to
#1... and so forth).
I imagine the script can keep track of who got the last email by reading and
writing a counter to a file. The actual recipients can be kept in a
separate file or hard-coded into the script. The counter is read,
incremented, saved, the next email recipient is determined therefrom, and
finally the email gets forwarded (without saving a copy in the original
recipient account.)
It seems straightforward but I'm just having a hard time putting this into
"procmail-ese." If anyone has any tips on how to get started writing such a
script from scratch (or better yet has something like this already working)
I'd really appreciate the help.
Thanks!
-Russ Salerno
russ(_at_)fortunoff(_dot_)com