At 1:56 PM -0500 4/4/03, Jeff Macdonald wrote:
On Sat, 2003-03-29 at 04:00, Kee Hinckley wrote:
Also, as has been pointed out to me offlist. Average users have
serious problems with the whole email confirmation process.
Where is the data to support this claim? Would a special confirmation
header that a mail client can key off of help make this easier?
The data comes from people who run large mailing lists, who report
large numbers of people unable to confirm their own subscriptions. I
believe Chuq was one specific person who has mentioned this problem.
Builtin mail client support would definitely help.
> But
given a URL you get a chance to hold their hand.
How is text that is on a web page any different then text in a email
message?
I just don't get it.
You've got a damned if you do, damned if you don't problem. If you
spend enough time explaining the whole thing in email, the message is
too long for them to read. If you don't, some people don't get it.
A web interface (or mail client interface) allows you to do
successive disclosure. First the specifics. Then the details for
those who need it.
--
Kee Hinckley
http://www.messagefire.com/ Junk-Free Email Filtering
http://commons.somewhere.com/buzz/ Writings on Technology and Society
I'm not sure which upsets me more: that people are so unwilling to accept
responsibility for their own actions, or that they are so eager to regulate
everyone else's.
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