On Apr 03 2006, Walter Dnes wrote:
- a content-filter will bury the email in a "spam folder" with
thousands of real spam, where it'll probably never be found. The
sender will believe that the intended recipient has received the
message and ignored it, while the intended recipient will believe
that the sender hasn't sent the message.
That's merely an artifact of current implementations. The key to this
problem is ranking.
Do you remember the internet before Google? The top search engine
around 97 was Altavista, and it was at the top because it had a large
index and other features, but it didn't rank pages so it was necessary
to find sites by wading through many hits, like wading through an
unordered spam folder.
Google was a success because it was the first to offer usable ranking
of search hits, turning a deep search list into a shallow search list.
The same applies to the problem of finding false positives in a spam
folder.
-- Laird Breyer.
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