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David Nicol wrote:
On 1/22/07, Chris Lewis <clewis(_at_)nortel(_dot_)com> wrote:
"don't bounce spam and viruses".
okay; here's for the BCP compendium: Rejecting is acceptable. Filing
is acceptable.
Bouncing is unacceptable. Right?
You're going to have to define what "filing" means, and perhaps realize
that whatever "filing" is isn't mutually exclusive with bounce or
reject. I would suggest that silent blackholing (or even quarantining)
isn't acceptable, because there's no means of discovering false
positives (except out of band - eg: the phone).
I'd also suggest that letting the email through with a "spam tag", or
sticking in "junk folders", or the like is poor in general - because in
reality, the recipients don't look.
My personal opinion is that the "gold standard" is reject + quarantine +
per-recipient-configurable quarantine notification. Because that's what
we do ;-)
For the purposes of the BCP, tho, that's way beyond the level of detail
I think you're intending - it's changed it into a different question
with a far broader scope.
First and foremost, this simple message is the one you need to impart:
"thou MUST NOT bounce".
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