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Re: [Asrg] Adding a spam button to MUAs

2009-12-18 03:13:49
Dave CROCKER wrote:
On 12/17/2009 12:06 PM, Seth wrote:
We don't know that it _will_ be the worst case.  To the extent there
are _some_ users who can tell the difference (and the admin can tell
the difference between them and other users), having two buttons gives
better information.

unless there are _some_ users who are more confused by the choice. UI complexity is not reduced by having more buttons; reducing complexity leads to better UI, particularly for the mass market.

For homogeneity of behavior, I'd note that the buttons resulting in sending a message out --Reply, Forward-- open a dialog that shows the recipient(s) and the content being sent.

For TiS buttons, older discussions seem to indicate that we don't want users to type text. (Therefore, well aimed complaints intended for manual evaluation would still go via the Forward button.) However, the dialog could sport checkboxes or radiobuttons set up according to, say, presence of List-Unsubscribe or Authentication-Results headers. Users may adjust these flags before hitting Send.

If we want to feed Bayesian filters, we need a spam/ham button.

If messages classified as junk by client filters are automatically reported as spam, this circumstance should be flagged on the outgoing abuse reports.

as nathaniel notes, these types of design choices for UI design require testings.

Yes, and I expect users behavior under traditional MUAs will be somewhat different from that of web interfaces users. I'd also expect behavior to vary widely among different mail domains.
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