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Re: New root cause problems?

2005-05-25 07:05:52
In addition to choosing the right way to look at the distribution of total action times, I strongly recommend breaking down the transactions into component parts and looking at the details. The exchange I had with Sam Hartman was a good example. On 5/23. Sam wrote:

I'd think two months would be doing good for IESG processing.  That
includes AD review, IETf last call, telechat delays and a bit of slop
for interaction with the authors.  However that's time to travel
through the queue, not actually time spent on that document.

Because of the delays involved with telechats and last call, getting a
WG document done in less than a month of wall time or an individual
document done in less than 1.5 months is very unlikely.

What catches my attention -- and brings shudders as I remember my time as an AD -- is that he paints a picture that looks like

T[IESG] = T[AD] + T[last call] + T[telechat delay] + T[authors]

Now each of these terms has quite different characteristics. The last call and telechat delays add up to a few weeks, to the overall time is at least a couple of months. But those terms probably have moderately low variance. On the other hand, the T[AD] and T[authors] terms have very low minimums but extremely high variance, and it's within those terms that the real issues emerge.

I suspect if you break those terms down even further, interesting and useful dynamics will emerge.

I'm certainly not picking on Sam but merely using his responses as a good clue for untangling the separate effects.

In a subsequent note, in regard to T[AD], Sam said

It depends a lot on a document.  I can often do a document in in two
hours if it is reasonably short and I understand the technology and
the document quality is good.  I have one document languishing
somewhat in my queue because I need to block out an entire day for it
and finding a full day to work on one document is hard.


Keep in mind that AD review can easily have round trips with the
authors.

Also, as you are well aware, finding the time among all the other
things is difficult.

To me, this suggests it would be useful to try to identify the issues that make it easy and quick to process some documents, but harder and longer to process other documents.

There may be some issues related to just the quantity of work, but I suspect the bigger issues are qualitative and we may learn something if we probe more deeply and not just study the distributions of the overall processing times.

Steve









Dave Crocker wrote:
o be slightly provocative, if the average
times are forced upwards by a long tail of WGs/drafts/RFCs that
take extremely long times to get done due to one-of-a-kind reasons,
it would seem fair to remove thoses cases from consideration.



use the median, rather than the mean.

  d/
  ---
  Dave Crocker
  Brandenburg InternetWorking
  +1.408.246.8253
  dcrocker  a t ...
  WE'VE MOVED to:  www.bbiw.net



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