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July 29, 1997
We apologize for not responding to your message sooner.
We're currently updating our ability to handle increased volumes of
customer Email. Various servers have been down intermittently and some
email messages were either corrupted or lost as a result. We are very
sorry for this inconvenience.
If you still require a response at this time, please respond to this
message. It will go directly to the technical support email queue.
Please include the following information so may better help you: version
of Windows, name and version of CyberMedia product, when the problem
started; if error message, exact text and when it appears.
Do not attach any files. Include the information in the message.
You can also get answers from the following sites:
(1) First Aid 97 Advisor, the interactive knowledge base is available 24
hours a day on our web page:
http://www.cybermedia.com/support/casebase/index.htm
(2) The CyberMedia User to User Discussion Groups for First Aid, Oil Change
and UnInstaller are always accessible. You can read posts, answer
posts, ask a new question. You can join others online in a chat room.
Find the link on the technical support section on our web page or go
directly to the Internet address:
http://www.thor.cybermedia.com
(3) We maintain a public forum on CompuServe (Go cybermedia). Before
posting your own question, read through those already in the message
boards and folders. You may find your problem has already been addressed
and answered.
(4) Our phone support -- (310) 581-4710 -- is available Monday through
Friday except for holidays, from 7:00 am to 5:00 pm Pacific Time.
Again, we apologize for losing our message during the change over and hope
to serve you better in the future.
Best regards,
Terry Sweazea |BBS: (310) 581-4724 (8-N-1)
Online Support Specialist |Fax: (310) 581-4737
CyberMedia Inc. |CIS: GO cybermedia
Techsupp(_at_)cybermedia(_dot_)com
FTP: ftp://ftp.cybermedia.com |WWW: http://www.cybermedia.com
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