I have a unique situation...
I have a ticketing support system in place, with multiple addresses going
to single departments, now, to keep track of these requests i'd like to
add a text tag to the subject header of the emails coming in...
Ie, user sends email to blah78682682(_at_)domain
and the tag [78682682]: to be added to the subject header of those
emails while still keeping the original subject intact
so my question is this...
How do I alter the subject by taking a few characters of the ^To: header
address and then have it forward to another address (the actual
ticketing system address) while still keeping the ^From: address the same?
I was thinking about doing this all from the site wide procmailrc since
these are only aliases... so any pointers?
TIA,
- ksb
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