On Sat, 16 Jan 2010, alan wrote:
At 22:23 15/01/2010 Friday, Stuart D. Gathman wrote:
Bottom line - I do not hesitate to require reasonable HELO values,
because unreasonable ones from legit servers are so very rare.
Unfortunately, all the bozos with bogus HELO are my clients potential
customers, and when my client rejects their bogus HELO, they take their
business elsewhere. Sigh.
your client can obviously choose not to reject on spf helo fail
and all the other {helo as localhost} type dumb errors if they want
[their server their rules is the MAXIM]
{I personally look on it as an opportunity to highlight/help them fix the
issue thus the reject message gives them the url filled with the why/how info
for what they are doing wrong and how to fix along with my number etc. if
needing free support.
The bozos who use bogus HELO never ever look at the reject message. The
ones that call for help instead of taking their business elsewhere
describe the problem as "my email is bouncing". Often, there is not
actually a problem, and they just received a delay DSN.
Here is one helpful hint, that I recently discovered, however.
Messages in LARGE TYPE, CAPS and other obvious attempts to draw attention
are completely ignored by end users. However, they almost always read,
and (amazingly) *memorize* anything in especially tiny type near the
end of an HTML page. So put any bottom line important information
that end users need to see in 6 point type at the end of the page.
I also leave it in H1 style at the top for the occasional more rational
reader.
--
Stuart D. Gathman <stuart(_at_)bmsi(_dot_)com>
Business Management Systems Inc. Phone: 703 591-0911 Fax: 703 591-6154
"Confutatis maledictis, flammis acribus addictis" - background song for
a Microsoft sponsored "Where do you want to go from here?" commercial.
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