No idea what this is, or why it's referring to one of my posts....!
2008/10/27 ENTTEC Support <support(_at_)enttec(_dot_)com>:
Dear
Thank you for contacting ENTTEC Support
A Support Ticket has been opened and someone should be in touch withing 24
business hours
To check the status of you ticket please login to the support center.
http://www.enttec.com/support-center/
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