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making our meetings more worth the time/expense (was: Re: setting a goal for an inclusive IETF)

2013-07-30 10:55:40

On Jul 30, 2013, at 3:53 PM, Jari Arkko wrote:

We have discussed diversity at the IETF at length. Yesterday, Pete Resnick 
and I wrote an article about what we think the goal for the IETF should be, 
as well as listing some of the early activities that we have taken at the 
IETF. Our goal is making the IETF more inclusive for everyone who needs to be 
working on Internet standards. We are at the beginning, however, and a lot of 
work remains ahead. Here's the article:

http://www.ietf.org/blog/2013/07/a-diverse-ietf/

Also, I wanted to let everyone know that tomorrow in the Administrative 
Plenary, Kathleen Moriarty and Suresh Krishnan will be talking about what 
they have uncovered so far in their efforts in the diversity design team. I'm 
looking very much forward to their report. Their efforts will help us 
understand where we have room to improve - often by much :-) - and what kinds 
of actions we can take to improve our inclusiveness.

This is something that I've struggled with for years.   A big part of the 
"problem" (from one point-of-view) is that we've become so geographically 
diverse in our choice of meeting sites that we've drastically raised the cost 
of attending meetings on a regular basis - everyone has to travel a lot to so 
(though people in North America still have an easier time of it).   And while 
there are clearly things that could be done to reduce meeting costs, we'd be 
doing very well to reduce total trip cost by more than say 15%.

But earlier today I realized that the problem isn't just the cost of attending 
meetings - it's the value that we get in return for those meetings.   I've been 
taking notes about how ineffectively we use our meeting time.   Most of what 
I've observed won't surprise anybody, but here's a summary:

WG meeting sessions aren't scheduled to encourage discussion, but to discourage 
it.   At meeting after meeting, in several different areas, I see the lion's 
share of the time devoted to presentations rather than discussion. 

Similarly, WG meetings generally aren't run in such a way to facilitate 
discussion, but to discourage it.  It's only Tuesday afternoon and I've already 
lost count of how many times I've heard a meeting chair tell people that they 
have to stop discussing things because there are more presentations to do.

Rooms are set up not to facilitate discussion, but to discourage it.   The 
lights are dim, the chairs are facing forward rather than other participants, 
the projector screen (not the person facilitating a discussion, even if someone 
is trying to facilitate a discussion) is the center of attention.    The chairs 
are set so close together and with so few aisles that it's hard for most of the 
attendees to get to the mics.   The "microphone discipline" which was intended 
to facilitate remote participation ends up making discussion more difficult for 
everybody who has paid to be on site. 

In the vast majority of WG sessions, everyone has his nose in a laptop.   (me 
included).   This is because the information being presented at the moment is 
generally not valuable enough to occupy the attendees' attention.  The 
attendees are there for one of two reasons - either they're just trying to 
absorb some low-value information while still doing something else that is more 
useful, or they're waiting for some opportunity to actually interact - either 
within the context of that WG meeting or afterward (perhaps because the best 
way to catch a particular person is often to show up at a WG meeting that that 
person is attending.)

All of these things have been standard practice, in IETF and elsewhere, for so 
long, that hardly anyone questions them.   They have to be that way because 
they're habit, and even if one or two people try to change things (and I 
realize some ADs are trying), they have to contend with the mindless 
habit-driven decisions of everyone else involved.

Well, please excuse my candor, but f*ck habit.   We can't be effective 
engineers if we let bad habits continue to dictate how we work.

------


My expenses for this meeting are around USD 2.500.   Some are paying more, some 
less, but if we multiply average expense times the number of people attending, 
that's a tremendous amount of money.   Add that value is dwarfed by the value 
of the people's time that is being spent here.

We are spending this time to travel to meet face-to-face, not so that we can 
see PowerPoint all day for a week, but so we can interact.   Presentations, for 
the most part, do not help.   They get in the way.

Visual aids can help to facilitate a discussion, but they should be as brief as 
possible, and the room setup, meeting schedule, etc. should not be optimized 
for the visual aids.   They should be optimized for discussion.

For 80% of most WG meetings, the lights should be bright, the participants 
should face each other.   If there's a person facilitating the discussion that 
person should be the center of attention.    If we're going to use microphones, 
the rooms should be set up to allow everyone in the room to have easy access to 
them.   We should have several microphones, again facing each other, so that 
several people can have a conversation without everyone having to queue up.

And maybe, in addition, we need to provide better places for people to hang out 
and work while trying to get an opportunity to interact with specific people.   
The terminal rooms are generally placed in out-of-the-way corners, but the most 
effective places to interact with people are in the hallways.


Keith

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