Noted and agreed.
john
--On Thursday, January 26, 2017 11:14 -0800 Randy Bush
<randy(_at_)psg(_dot_)com> wrote:
This strongly suggests that it would be a good idea for the
NOC to have a web-based reporting form that specifically asks
for (or, when possible, automagically fills in) whatever
information is needed to cause a ticket to make sense and be
useful.
will leave as exercise for student finding the network
announcement from a recent meeting and following it to the
existing ticketing system before micro-managing it.