If there's anyone out there who wants to take over the not so rewarding
but oh so important task of giving a helping hand to new SPF adopters,
please step forward.
I have done this for a couple of years but I am no longer willing to
continue. That's why I will cease being an unpaid volunteer for the
SPF support desk. Currently that would reduce the team of regular
volunteers down to zero.
Be prepared to invest some time (a couple of hours a week, sometimes
more) on a regular basis. It's safe to skip a day or two, but you
shouldn't keep people waiting much longer.
You will have to deal with spam, abuse, ignorance and arrogance.
On the other hand, these bad people are outnumbered by those who
are willing to learn and understand they need to RTFM.
Obviously you would need to know SPF well. You will also need to
know SMTP and DNS. And you need a thick skin.
Most (almost all) of the messages are in English. Occasionally a
message in another language comes in. So far I've been able to make
sense out of most of these by using babelfish.
If no one takes over, then free private support as we know it is in
danger and may have to be stopped (no: not the spf-help mailing list,
I'm talking about support via private email, started from the web form
at http://www.openspf.org/Contact ).
If that would be the case, I will still do support but no longer for
free. I expect that this will reduce noise and shouting, which is the
main reason for me to have made this decision.
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