There was a similar move a few years ago to shift call centers to
India, which has now been proven to have failed because they are
moving them back again (here in the UK they're advertising "UK based
call centers" as some sort of benefit of the product). If a basic
support line has failed, why would anyone think developing software in
this way would work?
Because you don't need everyone on a software development team to
speak the same language as every customer of that software?
I think that support is actually more prone to failure when
outsourced cross-cultures than software development.
Cheers,
Bryan Rasmussen
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