On Wed, 5 Mar 2003, David F. Skoll wrote:
Spam does not really cost ISP's anything except bandwidth and storage.
They don't care (nor should they) if their end-users are less productive;
that's a worry only for companies.
I hope only someone who has never worked at an ISP would ever say this.
Spam costs ISPs a lot in admin time, and there are lots of hidden costs
of spam at an ISP that are very tricky to account for.
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