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0. General - Technical and Legal approaches (was Re: [Asrg] Technical solutions will not be sufficient)

2003-10-08 22:23:30
[Subject changed, hope you don't mind. Mod.]

Jed Margolin wrote:
Hello, Group.

It has recently been demonstrated to me that dealing with spam will require
legal solutions along with technical solutions.

I received an email to the address I use only for this mailing list. I do
not have a prior relationship with the company that sent me the email (or on
whose behalf it was sent).


Keep in mind that the list archives are publicly available on the Internet with the email address un-obscured. This could be a likely source. I myself have recently received a spam message from this domain as well. I tried tracing the domain and it led to a post office or mailboxes Etc. box. You can try the unsubscribe link at your risk:

http://ecardica.com/unsubscribe.asp

This issue has been raised before. I will contact the IETF folks to see if we can get our archive to display obscured addressed. The MailMan option to do that is set, but since the archive are being created by a different utility, this may require a change elsewhere.

IMHO, it is kind of stupid for a spammer to spam members of an anti-spam group. Kind of like sticking your head into the lion's den.

In the following process, I had failed to notice that the spam I received
was from ecardica.com, not ecardia.net .  :-(

However, I believe the results are, nonetheless, instructive to the member
of this mailing list.
> I looked up the domain listed in the email (remember, I thought it was
ecardia.com) and found the following:

<snip>

   Technical Contact:
      Network Solutions, Inc.  (HOST-ORG)
customerservice(_at_)networksolutions(_dot_)com
      21355 Ridgetop Circle
      Dulles, VA 20166
      US
      1-888-642-9675 fax: 571-434-4620

<snip>

   Domain servers in listed order:

   NS8.WORLDNIC.COM             216.168.225.138
   NS7.WORLDNIC.COM             216.168.225.137

<snip>

(Again, ecardia.net was not the spammer. It was ecardica.com .)

Since ecardia.com lists Network Solutions as the technical contact, and
Network Solutions is such a fine, upstanding organization, I thought I would
complain to them.

So I sent the following email to: 
customerservice(_at_)networksolutions(_dot_)com
---
Subject: spam

Your customer sent me spam and then claims,

" We hate S'pam too! That is why eCardica.com follows and enforces very
strict No S'pam and Privacy Policies. We only send to users who have agreed
to receive messages about our services, our partner's services, or both."

They sent this spam to an email address that I only use for the ASRG spam
mailing list.

Please cancel their account unless you want to be labeled as being
spammer-friendly.

Regards,

JM
==================================================

This is the reply I received from Marvin003, Network Solutions' best (and
probably most honest) representative:


Dear JM,

Thank you for contacting Network Solutions.

If the domain owner in question is conducting criminal activity we would ask
you to defer to either the police or the proper authorities.

Best regards,

Marvin003
Network Solutions, Inc.
http://www.networksolutions.com

============================

Although I directed my complaint to the wrong party, the reply from Network
Solutions says that they are part of the problem.

And since they are *not* part of the solution their continued use of the
name "Network Solutions" is misleading, if not fraudulent.

There are laws about that.

Jed,

The domain in question was registered at Network Solutions. According to the current ICANN policies, registrars are not required to terminate domain names for spamming. Thus, if the customer service rep thought you where emailing them because of that, he was right. There is also a Verisign guy or two lurking in here, who perhaps can explain their policies better.

Yakov


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