--On 10 December 2009 14:25:47 +0100 Skull <skull(_at_)bofhland(_dot_)org>
wrote:
On 12/10/09 12:49 PM, Ian Eiloart wrote:
The one who's forwarding unwanted email. Ideally, you're using SRS to
forward from a specific address, so the reputation can be assigned to
that address rather than the IP address.
So, again, "doing the right thing" with spam button complaints is up to
the ISP, not the end-user.
Generally speaking, the user may know what kind of complaint they have.
However, the service provider (I'd say ESP, not ISP), may be in a better
position to know how to handle the complaint. When forwarding, there are
two service providers.
Service providers and software developers have a responsibility to enable
users to do the right thing (ultimately, something that will stop the email
at source), and to present a comprehensible user interface. The user
shouldn't have to understand how an email got to them.
No reason to implement a "forward management" inside "The Spam Button
Feature", then.
That depends on its purpose, and how its implemented.
IMHO.
--
Ian Eiloart
IT Services, University of Sussex
01273-873148 x3148
For new support requests, see http://www.sussex.ac.uk/its/help/
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