Happy New Year, it's time for our triannual hotel complaint thread.
I hate to do it, but I think that there are people who haven't looked at this
yet, and I'm hoping that we can perhaps rectify it before the majority of folks
try to book:
"Instructions for making reservations at Hotel Concorde:
Please fill out the reservations form and fax it directly to the hotel at: +33
1 57 00 50 79 or email it to cmasson(_at_)concorde-hotels(_dot_)com"
It's 2012, but the IETF and this hotel chain expects us to book reservations at
the main conference hotel by (international) FAX or by *emailing* a form which
includes a credit card number so that the hotel can hold the room and implement
its relatively bizarre prepay/anti-cancellation policy.
Would it be trolling to ask whether anyone verified that "cmasson" has support
for PGP encrypted-email and a proper method of securely storing (and then
destroying after use) the several hundred credit card numbers they are about to
receive?
What person or rate code should we ask for when booking our rooms over the
phone? (hey if I'm going old school, I'm doing it all the way!) Though, given
the above, I'm relatively worried that my credit card number will simply end up
on an unprotected spreadsheet on a PC somewhere in their office even if I call
to book.
More practically, the hotel blocks at the primary hotel typically fill up quite
fast once registration is opened, especially since the overflow hotel is
actually more expensive than the primary. Does the hotel fax/call us back to
tell us that they have no more rooms available for our requested dates, or is
the block open-ended such that they will keep selling rooms in it until the
cutoff regardless of the number?
Evidently "ability to book group rate rooms online" is something that should be
added to our list of hotel requirements. I'm stunned that it's not there
already.
Wes George
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