At 12:54 AM -0400 7/7/03, Walter Dnes wrote:
I would suggest web-forms for customer contact.
As a customer, I despise them. So as a vendor I'm not likely to want
to rely on them.
Why don't I like them?
- inability to contact multiple vendors in one message
- no record of the message I sent in my outbox
- unable to use them offline
- no easy way to keep vendor contact information in my address book
- repeated information I have to enter every time I converse with the vendor
They put all the convenience on the vendor, and none with the customer.
--
Kee Hinckley
http://www.messagefire.com/ Anti-Spam Service for your POP Account
http://commons.somewhere.com/buzz/ Writings on Technology and Society
I'm not sure which upsets me more: that people are so unwilling to accept
responsibility for their own actions, or that they are so eager to regulate
everyone else's.
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