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Laird Breyer wrote:
That doesn't mean much. Do people always complain about every mistake
that happens to them? I don't think so, people will just mentally
downgrade the value of the service and not waste their time. Some will
be vocal.
We're a business, and the contracts are worth a _lot_. So the incentive
to report, since the senders will get almost immediate notification, is
very high.
If they don't tell you your system fucked up with
_all_ the non-spam emails, then you know those users don't actually do
the QA properly. That in turn would give you an apathy level.
Except for upper management which'll start screaming that the spam
filters are broken.
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