On Thu, Nov 13, 2008 at 12:07 PM, Bart Schaefer
<schaefer(_at_)brasslantern(_dot_)com> wrote:
On Nov 13, 8:21am, Steve Atkins wrote:
The distinction, of course, is between mail that a specific recipient
doesn't want, and mail that may be presumed unwanted by others.
Not really, think of it as data and metadata.
The problem is with the application of that information by the entity
generating the feedback, and whether that entity trusts user X to make
decisions on behalf of user Y.
Receivers are in many respects complaint driven. So if one user
complains about mail from a particular origin there may be no action
taken even if the origin changes nothing in their behavior. On the
other hand, if a receiver has users over a certain threshold (however
they define the threshold) complaining about mail from a particular
origin then the receiver is likely to take some action.
Use of the word "SPAM" is a red herring. If AOL changed the button to
"I don't want to receive this mail anymore" would you be happier? The
user is saying "I don't want" and the receiver is willing to pass that
message along. I agree that some users don't necessarily understand
what they are really asking for or it may be hard for the sender to
discern whether it is a particular type of email that the user doesn't
want or all mail, etc.
Bottom line, we need to get past the is it "SPAM" or is it I don't
want question.
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