--On 20 December 2009 09:42:03 -0800 Dave CROCKER <dhc(_at_)dcrocker(_dot_)net>
wrote:
On 12/20/2009 4:09 AM, Ian Eiloart wrote:
The point is that if your users have a mail client with two buttons,
it's capable of making a distinction that will be useful to some admins.
Only if there is reason to believe the buttons are being used
consistently and validly and without negative impact. The mere existence
of the buttons guarantees neither of the first two.
Think of the user as a voter instead of a judge and jury, when they click
the "report" button.
Of course, a "block" button is purely an expression of wish - though you
might want to have them confirm a block, and undo would be useful too.
What we already do know is that many people use "report as spam" when they
mean "block". Why? Because they have no alternative.
What the mere existence of the buttons DOES guarantee is greater
complexity to the user interface.
d/
--
Ian Eiloart
IT Services, University of Sussex
01273-873148 x3148
For new support requests, see http://www.sussex.ac.uk/its/help/
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