Well said, Thomas.
Two concrete suggestions:
1) have WGs do the managing role more proactively
2) mentor authors and others a bit more to encourage them how best to
operate
Which I suspect means...
0) have ADs manage/mentor the WG chairs more proactively.
Almost certainly a case of "if I had less work to do I would have more time to
do the things that would reduce my workload." :-)
WG chairs might like to comment, but I suspect that one lunchtime training
session every four months does not constitute proactive management.
Adrian