-----Original Message-----
From: owner-spf-discuss(_at_)v2(_dot_)listbox(_dot_)com
[mailto:owner-spf-discuss(_at_)v2(_dot_)listbox(_dot_)com]On Behalf Of Stefan
Engelbert
Sent: Thursday, October 07, 2004 8:51 AM
To: spf-discuss(_at_)v2(_dot_)listbox(_dot_)com
Subject: RE: [spf-discuss] End-user support volunteer needed for SPF
-----Original Message-----
From: owner-spf-discuss(_at_)v2(_dot_)listbox(_dot_)com
[mailto:owner-spf-discuss(_at_)v2(_dot_)listbox(_dot_)com] On Behalf Of
Scott Kitterman
Sent: Thursday, October 07, 2004 2:47 PM
To: spf-discuss(_at_)v2(_dot_)listbox(_dot_)com
Subject: RE: [spf-discuss] End-user support volunteer needed for SPF
-----Original Message-----
From: owner-spf-discuss(_at_)v2(_dot_)listbox(_dot_)com
[mailto:owner-spf-discuss(_at_)v2(_dot_)listbox(_dot_)com]On Behalf Of
Meng Weng Wong
Sent: Wednesday, October 06, 2004 1:55 PM
To: spf-discuss(_at_)v2(_dot_)listbox(_dot_)com
Subject: [spf-discuss] End-user support volunteer needed for SPF
Because the standard explanation URL points to
http://spf.pobox.com/why.html, pobox.com is seeing an
average of 10 or
more end-user complaints and questions directed to customer
service,
per day.
We could use an end-user support volunteer. Your duties
include:
- handling all complaints and questions received through the
SPF "contact us" page
- working with them until their concerns are resolved
- working with 3rd parties as part of that process
In the past, we have directed these complaints to the
spf-help mailing
list; however, most of them do not end up subscribing, so
it will be
your duty to help them directly.
This unpaid position will require about 2 hours a day.
Like the others replying on this thread, I am not able to
commit to 2 hours/day, but I will commit to working to answer
questions. I can probably average about 30 minutes per day.
I think the support que idea is a good one.
What about redirecting them to a public NNTP Server?
Just my 10ct's
Stefan
To stick with the spirit of these posts, does that mean you're volunteering
to set it up?
Koen Martens said he would set something up this weekend, so I'm perfectly
content to wait for that.
Scott Kitterman