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Scott Kitterman wrote:
Julian Mehnle <julian(_at_)mehnle(_dot_)net> wrote:
At least the website topic should go directly to spf-webmasters (modulo
posting moderation). I don't really think that the "Other" topic (i.e.
not a support request) should go to the _support_team's_ RT. Unless we
declare that RT as NOT specifically meant for the support team...
In theory this way is better. In practice I think it may be more
trouble than it's worth. I don't mind experimenting some more.
I don't mind either. In the process of adjusting the wording of the
contact form's confidentiality selector I changed the "Other" topic to go
to the RT instead of to spf-council.
(I pondered doing the same for the "Media inquiry" topic but decided
against it because media inquiries are of high importance and might even
be competitive from the inquirer's POV. So far we haven't gotten any
media inquiries through the contact form, though, so it doesn't matter
much.)
The RT thus no longer covers only support issues. So everyone from the RT
support team, please consider the "Topic" field in submissions in the
future when deciding how to handle them!
And of course it might still be appropriate to forward submissions to
spf-discuss if they're not marked as confidential. Let's try not to be
secretive when there is no need.
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