At 8:51 -0700 5/2/03, Larry Marks wrote:
BTW, I have been both a CIO and a corporate ops director several
times. When I had to run internal phone service, I moved to convert,
to the extent feasible, to centrex as one of my first tasks on
taking the job.
So then, using a sample size of two, you and I have held similar
roles and yet reached completely opposite conclusions about the
placement and management of such things are telephones and e-mail
servers, leading to completely opposite actions.
Thus there would appear to be no clear basis for policy- or
rule-making based on "which is better." We can argue this all day and
night, but individual businesses will make decisions based on
individual circumstances, and in the case of telephones and e-mail,
it appears that neither course of action is dramatically favored over
the other.
There is also an emerging class of gear in the form of server
appliances... that yes, anyone CAN maintain, barring hardware
failure, for which the call out to a service guy, just as they do
with in-house phone and voicemail systems.
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