--On 17 June 2009 13:04:15 +0200 Alessandro Vesely <vesely(_at_)tana(_dot_)it>
wrote:
der Mouse wrote:
Vernon's list is not really helpful, except for trying and discourage
potential submitters.
You're reading it too literally. The "sound advice" is not present
overtly; it could perhaps be phrased "make sure you're not falling into
any of these traps if you want to be taken seriously rather than
eliciting just pointing and laughing".
Although some of those traps aim at sounding out technical skills of
spam-killer wannabes, many of them indulge in psychological, social, or
economical aspects of their personality. Does that mean anti-spam is a
sort of psychological task?
Absolutely it is. You have to understand several pychological issues:
1. What motivates people to send spam.
2. Why people don't like receiving spam.
3. Who people want to communicate with.
4. How people interact with their mail - what's an easy spam reporting
mechanism, for example.
5. How to persuade administrators and their managers to adopt sustainable*
solutions.
*sustainable solutions: ones with high costs for spammers, and bearable
costs for the rest of us.
--
Ian Eiloart
IT Services, University of Sussex
01273-873148 x3148
For new support requests, see http://www.sussex.ac.uk/its/help/
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