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RE: [end points comm] OPES System

2003-08-14 07:52:22


On Wed, 13 Aug 2003, The Purple Streak, Hilarie Orman wrote:

My point about TSA is that there is no way to determine if items were
lost by TSA or the airline.

My point is that you should not care who lost the items. The only
thing you should care about is who you should complain to (and,
eventually, who will compensate you for your losses). If my bags are
lost, I got to the last airline on my itinerary. I do not care who
lost the bags. If the last airline cannot recover them on the spot, I
can file a formal claim with them and take them to small claims court
if needed.  Then it will be the airline responsibility to recover
their cost from TSA/government/whatever. This is how the system is
supposed to work according to, IIRC, Warshaw Convention (and usually
does).

All you can do is to talk to the airline and be told "we didn't lose
it, it must be TSA".  That's not a "trace", and TSA will say the
airline is at fault.  We don't want a protocol system with this kind
of information loss.

It is not information loss. It is information/responsibility
encapsulation.

You do not need to know more than "who is responsible". The
responsible party does not want you to know more than that they are
responsible (but the trace may embed more opaque-to-you information to
help them troubleshoot, of course; just like your bags have barcodes
that you cannot understand but that are useful to the airline).

Alex.

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