Re: text suggested by ADs



Sam Hartman wrote:

"Joe" == Joe Touch <touch(_at_)ISI(_dot_)EDU> writes:



    Joe> Jeffrey Hutzelman wrote:
    >> 
    >> 
    >> On Thursday, April 28, 2005 03:39:36 PM -0700 Joe Touch
    >> <touch(_at_)ISI(_dot_)EDU>
    >> wrote:
    >> 
    >>> They're only equivalent if another AD can't tell the
    >>> difference between the two. IMO, they could, were they
    >>> involved in the process.
    >> 
    >> 
    >> If I may read between the lines here, it sounds like you're
    >> suggesting some sort of reality-check process that is more
    >> lightweight than a full appeal. Informally, we have that -- if
    >> one AD is giving me a hard time for a dumb reason, I can ask
    >> another AD to try to talk some sense into them.  But that only
    >> works if the participant has a good relationship with another
    >> AD, and while you hope that's true for WG chairs, that might
    >> not always be good enough.

    Joe> Yup - it relies too much on goodwill and who-knows-whom,
    Joe> which is unfair to those who are trying to get things through
    Joe> for the first time.  

Joe, fundamentally human interaction depends on good will.  Things are
always easier the first time.  Depending on how they go then it may or
may not be easier the next time.

The only other option is to make things uniformly bad all the time.


Procedures are there for when good will isn't enough. I agree they
shouldn't be the first course of action, but they are the backup plan.

And even people experiencing the system for the first time need a backup.

Assuming that there is good will and working with people can go a long
way.  If you have a problem ask if you can talk about it; if email is
not working try the phone or instant messaging.


And when that fails - that's what the rest of what we're talking about
is focused on, IMO.

Joe

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