At 13:20 -0500 3/8/03, Kee Hinckley wrote:
I've got bad news for you. People don't check the queues. Oh sure,
our technical users do. They understand fuzzy matching, they know
that this kind of technology isn't 100% reliable. Our non-technical
users don't, and furthermore, when they do look at them, they delete
them without scanning them all. The longer they use the system, the
less carefully they check. And the problem gets worse. The better
your filtering gets, the less likely the user is to scan the queue.
In other words, the lower the false positive rate, the more likely
the end user is to delete the false positive without seeing it.
I would like to add that scanning such a queue for errors becomes
increasingly more _difficult_ and error-prone as the accuracy goes
up... it's not entirely the user's fault when one "good" message is
obscured in a field of hundreds of bad ones.
_______________________________________________
Asrg mailing list
Asrg(_at_)ietf(_dot_)org
https://www1.ietf.org/mailman/listinfo/asrg