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Re: [Asrg] Adding a spam button to MUAs

2010-01-28 12:48:45
On 1/28/10 9:41 AM, Michael Thomas wrote:
On 01/28/2010 09:31 AM, John Levine wrote:
Even worse, users will learn what the button means by the effect (they
think) they obtain by hitting it, which may vary.
Web mail has had spam buttons for years, and the users seem to have
figured out how to use them.  Can you explain exactly how the issues
with a spam button in a MUA would be different?
The entire thing strikes me as rather elitist: like only Certified Spamologists(tm)
can determine for you what you don't want to receive.
The issue whether a source issued spam or an email someone did not want is significantly different. This is a greater concern for senders, and less so for individual recipients. When this information is used to establish spam reputations used for blocking, then not describing auto-responses in Chinese as spam would be important. In general, it would be safer to describe email marked by end users clicking "This is..." buttons, as only determining the message as unwanted for undetermined reasons, where it being spam is one possibility. As such, describing the end-user button and the information obtain as identifying the email as "junk" rather than as "spam" is likely to be more accurate from both the sender's and the law's perspective.

-Doug



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