On 28/Jan/10 03:46, Douglas Otis wrote:
2) Not all unwanted email falls into a definition of spam.
Unfortunately, when provided a limited set of options, pressing a "This
is Spam" button likely communicates a message as unwanted or is
considered junk, even when from a mailing-list previously opted in, or
perhaps an auto-response in language the end-user is unable to read.
After all, not all recipients share a common native language.
Even worse, users will learn what the button means by the effect (they
think) they obtain by hitting it, which may vary.
I'd consider bringing up a confirmation dialog when disambiguation is
needed.
End-users can be a poor judge as to what is spam. Abuse desks receiving
complaints of unwanted email need to ascertain whether there is evidence
of spam, such as content clearly in the commercial interest of the
sender, and not the recipient, etc.
One key point is to establish which complaints require human
inspection and why. This can be done better deploying collaborative
interchange with trusted senders.
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