Just for the record:
-- I don't believe that my single experience with first line tech support at BT
says much about BT's broader role, or its relative sophistication and service
quality as an ISP. For all I know it's the best ISP in the world, and has a
lone bozo at tech support to qualify for a "jobs for bozos" tax credit. I was
simply relating an experience that I found rather extreme.
-- I do believe that a world in which any tech support person at any major ISP
doesn't know how to spell IP -- whether he's telling you to turn off IPv6 or
not -- is a world in which it is very challenging to expect positive outcomes
in the major technical transition we are trying to effect.
-- I don't believe that I know what to do about it. I'm almost sorry I
mentioned it -- we still have a long way to go before we need to start worrying
about Grandma configuring IPv6 at home. -- Nathaniel
On Jun 11, 2011, at 9:28 PM, Keith Moore wrote:
On Jun 11, 2011, at 4:54 PM, John Levine wrote:
If we want IPv6 to be available to the average user, I think it's
fair to assume that the average user won't get past the cluelessness.
The average user is never going to call up and ask "can I get IPv6 as
part of my bundle along with the Home Shopping Network" so the first
level cluelessness doesn't matter.
It's going to be available to the average user when the average cable
or DSL modem autoconfigures itself to offer IPv6, and SLAAC and DHCPv6
work well enough on average consumer PCs and other wifi devices that
they set themselves up without any manual intervention. You know,
like they do with IPv4.
I realize all these pieces work in theory, and often in practice if
you know what button to tweak. But Grandma is unlikely to tweak any
network buttons at all.
agree. So when we're trying to evaluate whether IPv6 is widely available,
it's not sufficient for it to be widely available to clueful users who can
badger their way past first tier support. It has to be available to Grandma.
Keith
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