On Fri, Jun 09, 2006 at 10:19:23AM +0000, Julian Mehnle wrote:
Does anyone think it would be a good idea to add a visible note to the
"why.html" page explaining that "we are not associated with any ISPs, not
yours, and not the recipient's" (or something to that effect)?
My feeling is: people don't want to read all that stuff, they don't
care what it says. They see a form and start bashing without even
looking where they are.
What is needed is a simple, one button way to reject such messages.
Not just reject, but also sending a standard reply:
"
Dear Internet user,
Your request for support was rejected, by a human. This means you
probably failed one of the following tests:
1: is the message addressed to the sender's provider
2: is the message addressed to the receiver's provider
3: is the message abusive, like "<example censored>"
4: is the message demanding, like "you must fix this now",
"you will do as I say", "you repair my computer now", etc.
5: this is not a request for SPF support
We are here to help people. If you want to try again, please do so.
You are expected to understand that:
1: We are not associated to you or your provider.
2: We did not reject your message.
3: We are human beings. If you want to shout at someone, go find a mirror.
4: You are expected to read the available documentation.
5: We do SPF support, not email support, not web browser support, etc.
regards,
the SPF support team
"
The information sent to normal, decent, cooperative users can then be
reduced to only a couple of lines.
alex
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