Re: [spf-discuss] Users mistaking the SPF project for well-known (to the

Dotzero wrote:

> On 6/9/06, Arjen de Korte <spf+discuss(_at_)de-korte(_dot_)org> wrote:
>
> > And while we're at it, I would also make the page less technical. Adding
> > instructions for mail system administrators on how to add an IP 
> > address to
> > an SPF record won't be useful to the vast majarity of ordinary users.
> I hear Clippy has some free time and there is a whole warehouse full
> of "Bob" somewhere. (Sorry, I couldn't resist).
>
> I do agree that the page should be less technical. It should however
> include links to a more technical page should an individual be
> interested in looking under the hood.
>
> As usual, just my 2 cents.
>
> Mike
I think there needs to be two parts to the WEB site. One that is 
technical for mail administrators wanting to understand and implement 
SPF and a second area for end users that are sent to the site trying to 
figure out  why their mail didn't go through. The end user area needs to 
be very simplistic and do a lot of hand holding. Keeping in mind that 
there are some users that will be so mad that it makes no difference 
why, what or how... just that is the fault of SPF whether it is or not, 
facts are not important (yes, can you tell I've done customer support?). 
Also the technical area needs to have lots of debugging information so 
that when they have created an incorrect SPF record there is somewhere 
where they can figure that out. Some hosting companies will clain it's 
not their fault even when it is.... I caught one just the other day that 
had made a mistake in a friends DNS zone and kept saying it wasn't them 
it was everyone else's ISP that had the problem. When I pointed out the 
problem and spelled out what they needed to do, they said that couldn't 
be it! (at the same time they made the changes... with a typo that kept 
it from working) and said "SEE, it didn't do anything". After I pointed 
out their typo.... They fixed that and the problem went away... all the 
time and still saying that couldn't have been the problem, all the other 
ISPs just happen to fix their problem at the same time!!!!!
Dennis



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--

----------------------------------
Dennis Willson
mailto:taz(_at_)taz-mania(_dot_)com
http://www.taz-mania.com

Owner / Operator, Kepnet Internet Services



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