spf-discuss
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RE: [spf-discuss] Users mistaking the SPF project for well-known (to them) ISPs (Fwd: Huh?)

2006-06-09 09:35:25
Julian Mehnle wrote:
Does anyone think it would be a good idea to add a visible note to the
"why.html" page explaining that "we are not associated with any ISPs, not 
yours, and not the recipient's" (or something to that effect)?

I think this message is an encouraging sign that SPF's adoption is growing.  
Support calls tend to scale linearly-or-worse with market share.  It's 
important not to misdiagnose the influx of aberrant support calls as an 
indication that the documentation needs changing; it's likely that for every 
new user that doesn't understand the documentation, there are many that do.  
Changing the documentation to help the few of the former may harm as many of 
the latter.

-- 
Matthew.van.Eerde (at) hbinc.com               805.964.4554 x902
Hispanic Business Inc./HireDiversity.com       Software Engineer

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