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Wayne Schlitt wrote:
In the mean time, I've update the web page [...] to:
Contacting us directly
You can also contact us directly about your questions using the
form below and your message will be directed the the appropriate
team of volunteers, who will get back to you as quickly as they
can. Support Requests will be entered in our automated problem
ticket system, while other requests will be held and handled on a
case-by-case basis which may be much slower.
(I s/the the/to the/-ed.)
I am also concerned that the "Confidential" option *just* adds the
following note before sending it off:
| Confidential! Please do not discuss this issue publicly without
| anonymizing sensitive information!
Depending on the Topic, it may be sent to either spf-council (which
will require a moderator to deal with), spf-webmaster (which may be
posted automatically, I'm not sure), or the SPF RT system (which I
think is also automatically handed off to all people how have
volunteered to handle support requests.
The "The SPF website" topic goes to spf-webmasters and the "Other" topic
goes to spf-council. Both require moderation, so no private messages will
be made public without manual intervention.
Also, the http://new.openspf.org/auth/Support page directs people to
the Contact page with the text:
You can submit a question to our volunteer help team and they will
get back to you as quickly as they can. In general, there are more
people available to help on the spf-help mailing list (see above),
so if you need a quick answer, that's a better, but more public
avenue.
This seems to imply more confidentiality than what is currently given.
But then there's still the confidentiality selector where submitters must
_explicitly_ choose. (Besides, I don't think that Mark Wolk came via the
"Support" page when he wanted to report a bug in GMANE.)
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