On 12/11/2015 09:48 AM, Ted Lemon wrote:
Friday, Dec 11, 2015 9:40 AM Paul Smith wrote:
Unfortunately, the rest of us live in the real world...
As far as I know it's not possible to live in an unreal world. But if your
point is that most of us just have to accept garbage service, that's incorrect.
Mail service is widely available from competent providers. There is no
reason at all why anybody who is dissatisfied with the service they are getting
from their service provider needs to stick with that provider. Sure, it's
nice that you're able to do your friend a favor by looking at the headers and
telling them it's not an infected PC, but if you couldn't do that it would not
_actually_ be a serious problem. It would just be a different problem, with a
different solution that wouldn't involve you.
By this measure, all the large free mail services are garbage because
they simply cannot afford to provide the level of service you're
implying - a single phone call puts them well into the negative income zone.
This also implies that you're introducing an economic/knowledge bias
into the equation and an element of elitism (those who can afford).
This is a really bad idea when we're talking about personal
safety/privacy of people who are likely to be at the lower end of the
income spectrum is it not?
Furthermore, if my comment about the wide availability of privacy
protection systems (eg: email anonymizers, tor etc) wasn't good enough,
why is "just switch to a better provider" (_if_ you know it's the right
choice and can afford it) acceptable?
The reality is that very few providers are capable or willing to provide
the level of service you postulate, paid for or not, for end-users.
Doesn't matter what size they are.
In the real world most providers make it hard to make contact with a
human, and at best you get access to a level 1 support person who has a
script and is completely lost if you diverge off it. There is no
substitute for a level 3 or 4 or 5 who has a bit more personal interest
in your success.
I don't see that changing any time soon, nor is it anything the IETF can
do anything about.
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