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Re: [ietf-smtp] [Shutup] Proposed Charter for the "SMTP Headers Unhealthy To User Privacy" WG (fwd)

2015-12-11 09:23:58
On 11/12/2015 14:48, Ted Lemon wrote:
Friday, Dec 11, 2015 9:40 AM Paul Smith wrote:
Unfortunately, the rest of us live in the real world...
As far as I know it's not possible to live in an unreal world.  But if your 
point is that most of us just have to accept garbage service, that's incorrect.
Yes it is incorrect that we have to accept garbage service. We don't. We use good service providers.

But that's not what I was saying. Trying to get a *customer* to change provider doesn't work. We suggest it all the time - there are many BIG, crap, providers in the UK, and most people use them, even though they are obviously crap. The users won't change, however much you tell them to. I think I could count on one hand the number of our customers who have changed from a rubbish provider to a good one in the past 10 years. I've lost count of the number who have gone the other way, against our recommendation, because the new provider is 'cheaper', or it's who the MD uses at home or something.

If we say, "we can't help, that's a problem with your ISP, you might want to consider changing", then the customer just thinks we're passing the buck, and gets annoyed with us, because there's no way that Big ISP Inc. can possibly have useless technical support. After all, it's a huge company and we're only a small one - thus the big company MUST be right.

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