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Re: [ietf-smtp] [Shutup] addresses as not easily changed identifiers, was Proposed Charter

2015-12-16 06:26:59
On Sun, Dec 13, 2015 at 03:26:41PM -0000, John Levine wrote:
Ned's point remains that the pain of switching addresses is
substantial, expecting everyone to get their own vanity domain is
absurd, so there is and will continue to be considerable friction
even for lousy mail providers.

I can attest to this, having expended a great deal of effort attempting
to get people to migrate from broken/bad/ignorant/etc. mail providers
to ones that are less broken/bad/ignorant/etc.  The investment in time
and effort required for users to switch is nearly always much larger
than they're willing to make.  Even getting them to switch mail *clients*
is difficult, and it remains difficult even when their current choice
has been shown to be the cause of serious issues.

The expectation that users will behave rationally and in their own best
interest has no basis in reality.


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